Caregivers Are Not Alone
Caring for a person with dysphagia is an intensive, long-term commitment. Research shows that primary caregivers face levels of physical and emotional exhaustion that can rival the patient’s own health challenges. Hong Kong has a range of government programmes and NGO services designed to support caregivers — but many families are unaware of what is available or how to access it.
This guide maps Hong Kong’s community support landscape for dysphagia caregivers, so you can find the right help at the right time.
Social Welfare Department: The First Layer of Support
District Elderly Community Centres (DECC)
District Elderly Community Centres (DECC) are subsidised by the Social Welfare Department and provide one-stop community services for residents aged 60 or above and their caregivers.
Key services
- Case management: a social worker assesses needs and coordinates services
- Home support referrals: applications for home help and personal care assistants
- Day care referrals: applying for Day Care Centre placements
- Caregiver support groups: peer sharing and emotional support
- Community education: caregiving skills workshops and information sessions
How to find your local DECC Search by district on the SWD website at www.swd.gov.hk, or call the SWD hotline: 2343 2255.
Elderly Community Centres (ELC)
Elderly Community Centres (ELC) serve a larger catchment area than DECCs and typically offer a broader range of programmes, including meal delivery services and day centre activities.
Home Support Services
Home Help Service
The SWD-subsidised Home Help Service provides in-home assistance for elderly and disabled individuals, including:
- Personal care (bathing, dressing)
- Household tasks (cleaning, laundry)
- Meal preparation (some operators)
- Accompaniment to medical appointments
How to apply
- Referral through your local DECC social worker
- Arrangement by a Medical Social Worker at hospital discharge
- Direct application to participating NGOs (some accept self-referrals)
Note: Subsidised places are limited and waiting times can be lengthy. Some families opt to purchase private home care services while waiting.
Integrated Home and Community Care Services (IHCCS)
IHCCS, also subsidised by the SWD, provides more intensive in-home care for frail elderly individuals, including nursing support, rehabilitation training, and caregiver coaching. This is a particularly valuable option for caregivers managing complex care needs at home.
NGO Support Services
Caritas Hong Kong (明愛)
Caritas is one of Hong Kong’s largest social service organisations, offering multiple services relevant to dysphagia care:
- Elderly services: community centres across multiple districts providing case management, home support, and day care
- Caregiver support programmes: caregiving skills training, respite services, and counselling
- Home help services: covering multiple districts, with both subsidised and private-pay options
Contact: www.caritas.org.hk; district elderly service centres can be located through the website.
Hong Kong Red Cross (HKRC)
The Hong Kong Red Cross provides services relevant to caregivers including:
- Home medical services: including nursing support
- Rehabilitation services: equipment loan programme covering wheelchairs, walking aids, and medical beds
- Volunteer services: some programmes offer volunteer home visits
Contact: www.redcross.org.hk; hotline 2802 0021.
Hong Kong Family Welfare Society (HKFWS)
- Family counselling and caregiver emotional support services
- Presence across multiple districts in Hong Kong
- Contact: www.hkfws.org.hk
Medical Social Workers: The Referral Bridge
Medical Social Workers (MSWs) are key connectors between the healthcare system and community services. While a patient is hospitalised, caregivers should proactively request a meeting with the ward MSW to plan post-discharge community support.
What a Medical Social Worker Can Help With
| Service | Description |
|---|---|
| Home care referral | Arrange in-home nursing or caregiving services |
| Community care applications | Apply for DECC, IHCCS, and other community programmes |
| Residential care assessment | Evaluate whether subsidised care home placement is needed |
| Financial assistance | Apply for Disability Allowance, CSSA, or medical fee waivers |
| Caregiver training referral | Arrange caregiving skills courses |
Residential Care Options and Waiting Lists
For some caregivers, full-time home care is not sustainable in the long term. Hong Kong’s residential care options include:
Government-Subsidised Residential Care Homes (RCHE)
- Application requires a Standardised Care Need Assessment through a hospital or DECC social worker
- Waiting times are typically measured in years for the most subsidised places
- Fees are means-tested based on the resident’s income
Enhanced Bought Place Scheme (EBPS) Homes
- Shorter waiting times than fully-subsidised places; fees fall between subsidised and private rates
- Apply through the SWD’s unified care need assessment mechanism
Private Care Homes
- No waiting list; fees at market rates
- Quality varies significantly — visit in person and check licensing records at the SWD before placing a family member
Respite Services for Caregivers
Long-term caregivers have a legitimate need for regular respite. Options in Hong Kong include:
- Short-term residential services: temporary care home placement to give the caregiver a break (requires unified assessment referral)
- Day Care Centres: the patient attends the centre during the day, giving the caregiver up to a full day’s rest
- Volunteer companion visits: some organisations provide volunteers to sit with patients, freeing the caregiver to rest or run errands
Key Contacts and Hotlines
| Organisation / Service | Contact |
|---|---|
| Social Welfare Department hotline | 2343 2255 |
| Senior Citizen Home Safety Association (emergency alert) | 1878 000 |
| Hospital Authority Nurse Hotline | 1836 115 |
| Hong Kong Red Cross | 2802 0021 |
| Caritas Elderly Services | 2744 2744 |
| Hong Kong Family Welfare Society | 2342 9070 |
Summary
Caring for a person with dysphagia over the long term demands substantial physical and emotional resources. Hong Kong’s community support network — spanning SWD-funded DECCs, major NGOs such as Caritas and the Red Cross, and the hospital’s Medical Social Workers — exists to share that burden. The key is to ask early, ask often, and not wait until the situation reaches a crisis point.
Reaching out proactively is the single most effective thing a caregiver can do to sustain quality care over time.