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Caregivers Are Not Alone

Caring for a person with dysphagia is an intensive, long-term commitment. Research shows that primary caregivers face levels of physical and emotional exhaustion that can rival the patient’s own health challenges. Hong Kong has a range of government programmes and NGO services designed to support caregivers — but many families are unaware of what is available or how to access it.

This guide maps Hong Kong’s community support landscape for dysphagia caregivers, so you can find the right help at the right time.


Social Welfare Department: The First Layer of Support

District Elderly Community Centres (DECC)

District Elderly Community Centres (DECC) are subsidised by the Social Welfare Department and provide one-stop community services for residents aged 60 or above and their caregivers.

Key services

How to find your local DECC Search by district on the SWD website at www.swd.gov.hk, or call the SWD hotline: 2343 2255.

Elderly Community Centres (ELC)

Elderly Community Centres (ELC) serve a larger catchment area than DECCs and typically offer a broader range of programmes, including meal delivery services and day centre activities.


Home Support Services

Home Help Service

The SWD-subsidised Home Help Service provides in-home assistance for elderly and disabled individuals, including:

How to apply

Note: Subsidised places are limited and waiting times can be lengthy. Some families opt to purchase private home care services while waiting.

Integrated Home and Community Care Services (IHCCS)

IHCCS, also subsidised by the SWD, provides more intensive in-home care for frail elderly individuals, including nursing support, rehabilitation training, and caregiver coaching. This is a particularly valuable option for caregivers managing complex care needs at home.


NGO Support Services

Caritas Hong Kong (明愛)

Caritas is one of Hong Kong’s largest social service organisations, offering multiple services relevant to dysphagia care:

Contact: www.caritas.org.hk; district elderly service centres can be located through the website.

Hong Kong Red Cross (HKRC)

The Hong Kong Red Cross provides services relevant to caregivers including:

Contact: www.redcross.org.hk; hotline 2802 0021.

Hong Kong Family Welfare Society (HKFWS)


Medical Social Workers: The Referral Bridge

Medical Social Workers (MSWs) are key connectors between the healthcare system and community services. While a patient is hospitalised, caregivers should proactively request a meeting with the ward MSW to plan post-discharge community support.

What a Medical Social Worker Can Help With

ServiceDescription
Home care referralArrange in-home nursing or caregiving services
Community care applicationsApply for DECC, IHCCS, and other community programmes
Residential care assessmentEvaluate whether subsidised care home placement is needed
Financial assistanceApply for Disability Allowance, CSSA, or medical fee waivers
Caregiver training referralArrange caregiving skills courses

Residential Care Options and Waiting Lists

For some caregivers, full-time home care is not sustainable in the long term. Hong Kong’s residential care options include:

Government-Subsidised Residential Care Homes (RCHE)

Enhanced Bought Place Scheme (EBPS) Homes

Private Care Homes


Respite Services for Caregivers

Long-term caregivers have a legitimate need for regular respite. Options in Hong Kong include:


Key Contacts and Hotlines

Organisation / ServiceContact
Social Welfare Department hotline2343 2255
Senior Citizen Home Safety Association (emergency alert)1878 000
Hospital Authority Nurse Hotline1836 115
Hong Kong Red Cross2802 0021
Caritas Elderly Services2744 2744
Hong Kong Family Welfare Society2342 9070

Summary

Caring for a person with dysphagia over the long term demands substantial physical and emotional resources. Hong Kong’s community support network — spanning SWD-funded DECCs, major NGOs such as Caritas and the Red Cross, and the hospital’s Medical Social Workers — exists to share that burden. The key is to ask early, ask often, and not wait until the situation reaches a crisis point.

Reaching out proactively is the single most effective thing a caregiver can do to sustain quality care over time.